Establish and maintain the core operational documents including but not limited to; Brand Strategy, Business Strategic Plan, Business Plan, Vision boards, Tactical growth roadmaps. Develop a comprehensive operations manual that provides policies, organizational structures, roles and responsibilities, process documentation, training manuals by role or process, and an inventory including supporting details about your transactional and reporting solutions. Depending on your industry or business maturity level, continuity plans and succession plans are also recommended. 

It is critical to understand the duration, cost, level of quality, and satisfaction for the receiving consumer for any process to deliver a service or product regardless of if it is internal or external facing. Businesses of all sizes and maturity levels must incorporate data collection, objectives and key results (OKR), key performance indicators (KPI), to definitively understand if they are moving in the desired direction. Ensuring the data collection processes and tools are dependable and support accurate and timely reporting is also critical to establish trust in the data collected. 

Once you have a clear picture of your current state processes and performance, you can identify and establish plans for implementing new services / products, or enhancements / improvements to existing ones.  Roadmaps and Project Plans help you establish tactical designs and implementation plans detailing the steps you need to reach your objective, mitigate an identified or perceived risk, or solve an identified problem. These plans enable transparent communication between involved parties regarding expectations and status. There are many techniques to choose from. It is important to find the one that works best within your company.